Shipping policy
Shipping Policy
Last updated: 22 December 2025
This Shipping Policy explains how orders are processed and delivered by Blame My Heart.
1. Order Processing
- Orders are processed within 5-7 business days
- Orders are not dispatched on weekends or UK public holidays
- Once your order has been dispatched, you will receive a confirmation email
2. Shipping Locations
We currently ship within the United Kingdom only.
(This will change at some point in the future)
3. Delivery Times
Delivery times are estimates and begin from the date of dispatch, not the date of order.
- Standard UK delivery: typically, 2–5 business days
Delivery times may vary during busy periods such as sales or holidays.
4. Shipping Costs
- Shipping costs are calculated and displayed at checkout
- Any applicable delivery charges will be shown before payment is completed
5. Delays
While we aim to dispatch orders promptly, we are not responsible for delays caused by couriers or circumstances outside our control once an order has been dispatched.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery details.
- Orders returned to us due to incorrect or incomplete addresses may require additional postage to resend
- Refunds in these cases will not include original shipping costs
7. Lost or Missing Parcels
If your order has not arrived within the expected timeframe:
- Please contact us within 7 days of the estimated delivery date
- We will investigate with the courier and keep you informed
8. Contact Information
For shipping-related enquiries, contact us at:
Business name: Blame My Heart
Email: info@blamemyheart.co.uk
Country: United Kingdom