Refund policy

Returns Policy

Last updated: 22 December 2025

We hope you love your order, but if you’re not completely satisfied, you can return your item in line with the policy below.

1. Returns Eligibility

You have the right to cancel your order within 14 days of receiving it, in accordance with UK Consumer Contracts Regulations.

Returned items must:

  • Be unused, unworn, and unwashed
  • Be in original condition with tags attached
  • Be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

2. Return Window

  • You must notify us within 14 days of delivery that you wish to return an item
  • Once approved, you have 14 days to send the item back

3. Return Shipping Costs

  • Customers are responsible for return postage costs
  • Original shipping fees are non-refundable
  • We recommend using a tracked service, as we are not responsible for lost returns

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 14 days of receiving the returned item

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  • Contact us within 48 hours of delivery
  • We will cover return postage and offer a replacement or full refund

6. Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return your original order and place a new one.

7. How to Start a Return

To request a return, contact us at:

Email: info@blamemyheart.co.uk
Business name: Blame My Heart
Country: United Kingdom

Please include your Order Number and reason for return.